Delivery

 

There is a £5.00 delivery charge for orders under £50.00.

 

This means that all orders over £50 are delivered free of charge. That’s right, no carriage or delivery charge at all. That’s all part of getting true trade prices on everything.

 

All orders received before 3pm will be processed and sent to our distribution centre the same day.

 

We’ll always aim to deliver to you within 4 days of you placing an order.  If it’s going to take longer we’ll contact you by email.

 

On all orders, you will get a confirmation of your preferred delivery address with your order confirmation.

 

Our delivery service for Ceramics can deliver to England and Wales only at present.

 

Returns and exchanges

 

If you’re not happy with your purchase, for any reason, we offer a 21 day no quibble returns policy. Return your product to us and we’ll refund you.

 

After 30 days, you can exchange your product for another one up to 365 days after receiving it.* Simply email us on info@tradebase.com and we'll arrange for either a prepaid returns label to be sent to you, or for a courier to collect the returned item(s). We'll also be happy to arrange any alternative items to be sent to you.

 

Before returning your items, please complete the returns section of your delivery note. If you don't have this, you can download a returns form here.

 

*Collection & redelivery fees apply. Please see “Charges” section below. We can't accept returns or exchanges for products that have been used or installed.

 

Damaged Goods

 

Whilst all our products pass strict quality standards and our ceramic products are shipped via a special hand delivery service, on very rare occasions you may find an item arrives damaged.

 

Please make sure you take time to inspect your goods as soon as you receive them and let us know within 28 days of receipt if an item is damaged, by calling us on 02380 972 475 or sending an email to orders@tradebase.com. Once the damage has been confirmed, we’ll ensure its replaced free of charge immediately.

 

Charges

 

We won't charge you a restocking fee for returning your products, but you will be required to pay the transportation costs associated with the return. This will depend on the size, weight and type of item(s) being returned.

 

  • If the items being returned can be sent by parcel service, we can arrange for a collection or send you a prepaid postage label if you wish. The charge for this will be £10.00. Alternatively you may return your items by Royal Mail parcel service to our returns address and pay the cost of the return directly to Royal Mail.

 

  • If your items aren't suitable for the parcel service, we'll arrange for our courier service to collect the products from you. The charge for this will be £40.00.

 

  • If there was a surcharge on your original delivery (due to additional transport costs), we'll have to apply a similar charge to your collection. This will be charged at the applicable rate at the time of collection.

 

  • If you are exchanging an unwanted item, you will also be required to pay the delivery cost of your new item

 

Just a few things to note

 

  • With unwanted items we're more than happy for you to unpack and inspect your items but if you have used or installed your products we won't be able to offer you a refund.

 

  • Returned items should be in resalable condition and packaged in their original packaging or, where this isn't reasonably possible, packaged in a condition suitable for transport by our couriers.

 

  • We can't accept returns in person at our warehouse.

 

  • We'll always try to issue refunds as soon as possible and, at most, within 14 days of receiving your returned items.

 

  • Your statutory rights are not affected.

 

Our returns address is

 

Trade Base Direct Limited

C/O Stop Start Transport

Unit 1A

Berkeley Business Park

Wainwright Road

Worcester

WR4 9FA

 

If you have any further queries please email info@tradebase.com

 

Price Match Guarantee

 

At Trade Base we strive to offer our customers first class service and products at competitive prices. In order to uphold our Price Promise to not be beaten on price, we actively monitor the prices offered by our competitors daily and adjust our own pricing accordingly.

 

If you find a cheaper price we'll match it.

 

Simply send us a print out, screen shot or a link to a competitor’s site with a lower cost to support@tradebase.com, ensuring, date and price are shown and we will match the competitor price if within policy.

 

Terms & Conditions

 

  • The competitor's item must be identical (colour, size etc)

 

  • The competitor's item must be in stock at the time of match

 

  • The competitor's price must include delivery

 

  • The competitors price must be publically advertised online and cannot include any membership/personal discounts

 

  • We cannot match bulk promotional offers such as buy one get one free

 

  • The competitor must be based in the UK and sell direct to customers (no auction or marketplace retailers)

 

  • No other promotional offers or vouchers can be used on top of a price match

 

  • We will not match against clearance, closing down sales or specialist retailers such as market stalls.

 

FAQs

 

Does Tradebase offer a Priority Delivery Service?

At Tradebase, we can offer you next day and special delivery services on many of the items that we promote. If you would like more information  on what we are able to offer specifically, please contact us at orders@tradebase.com.

 

When will I receive an order confirmation?

After placing an order with tradebase, either on tradebase.com or via email, you will receive an order confirmation after the payment has been processed. This order will have confirmation of items ordered, prices and delivery address along with your unique order reference for your records.

 

Can I edit my delivery address or add addresses?

 

To add, edit or change delivery addresses, please login to your account, using the login function on the top right hand corner of the site to access your account. Once there, follow the on screen instructions to change or edit your delivery addresses.

 

Can I cancel, edit or change my order?

 

Of course! If you would like to make changes to an order that has been processed (paid for) or would like to cancel an order for any reason, please don’t hesitate to get in touch at orders@tradebase.com

For the trade, at base prices

Base price is our way of guaranteeing real trade prices on everyday items.

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